Maintain a positive and professional demeanor during all interactions with fellow team members, and management andġ2. Coordinates with security personnel to provide optimum security servicesġ1. Maintains daily log sheets and completes incident reports to note all unusual customer and/or employee behavior, inadequate surveillance coverage, inoperable equipment or procedural errors made by employees ġ0. Ensures all information is shared with the next shift ĩ. Reviews camera coverage to ensure that the movement of all chips, cash and funds transferred within the Casino are under constant observation Ĩ. Ensures all equipment used by the Observation Department is functioning as intended ħ. Maintains a thorough knowledge of applicable company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduce in the future Ħ. Immediately reports suspicious or unusual activities to Surveillance Supervisor/MOD /OIC and document information immediately ĥ. Reviews surveillance coverage on cases of patron/internal control disputes Ĥ. Monitors camera coverage to ensure the integrity of gambling, banking, count room and cash handling procedures and take appropriate actions to protect funds and prevent further losses ģ. Maintains a high level of confidentiality Ģ. The incumbent must be able to work swing or grave shift.ġ.

The Observation Department is a 24/7 operation. The incumbent is expected to work in accordance with the mission, purpose, and values of the Colusa Indian Community Council. Under the general supervision of the Director of Observation, the Surveillance Agentwill conduct a full spectrum of observation support services including but not limited to ensuring the security and safety of guests, employees, cash and physical assets of the Colusa Casino & Bingo and its properties, by maintaining appropriate camera coverage. Department: Observation Reports to: Director of Observation Classification: Non-Exempt Status: Regular, Full Time Government EssentialĪs a routine part of the pre-employment process, all candidates for employment must successfully pass pre-employment drug screening.

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